1. About the products.
The Products provide the following online digital content for 12 to early 20 year old users for general information, education, recreation and stimulus:
(a) We psychologically profile the user: In the light of the answers the user provides to our questions, we will provide a profile of our interpretation of how the user has told us they are predisposed to think and act, manage their emotions and relate to others.
(b) We match the user’s profile to everyday situations and problems: In the light of that profile, we will predictively match how the user has told us they like to think and act, manage their emotions and relate to others with certain everyday situations and common problems.
(c) We show the user how their profile might interact with those everyday situations and problems: In the light of their profile and our predictive matching, we will show the user how they might typically react to certain everyday situations and problems, and show them suggestions of alternative behaviours which might help them better manage those situations and problems.
(d) We provide the user with tools and techniques to help them change their behaviour. We will provide the user with tools and techniques to help them decide what they might want to achieve and to help them change their behaviour to achieve those goals.
2. What the Products do not do.
(a) The Products are not a medical service and are not to be used for the purposes of seeking, and we are not providing, medical treatment or advice. The user is responsible for their own health and wellbeing.
(b) The Products do not offer advice on which the user should rely. The user must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Products.
(c) Q is designed to help young people with their everyday challenges. It is not a therapeutic tool and is not designed to help with, or address, mental health issues. That does not mean Q is unsuitable per se for a young person with mental health problems, but each case should be considered on its own merits and therefore Q should only be used by a young person with, or who is showing signs of, mental health problems under the guidance of a qualified mental health professional.
(d) Whether Q can be used by a young person with learning difficulties or learning disabilities depends on their level of comprehension and reading ability. Any 12 to early 20 year old with an English reading age of at least 10 years should be able to properly interact with and benefit from Q on their own. And, with the assistance of a trusted adult with reading and comprehension as necessary, most 12 to early 20 year olds with learning disabilities or learning difficulties should also be able to benefit from Q. But each case should be considered on its own merits and therefore Q should only used by a young person with learning disabilities or learning difficulties under the guidance of a qualified professional adviser.
3. Updates and upgrades to the Products.
We are continually upgrading, improving and updating the Products to improve the user’s experience. You give us permission to download and install upgrades, updates and additional features to improve, enhance and further develop the Products.
4. How the Products can be accessed.
The Products are a web responsive app for use on a mobile internet browser on a touch screen with a diagonal size of at least 4.7 inches. Q is not designed for use on small screens such as wrist wearables. Q requires the user to have access to a broadband internet connection. All data charges and other costs of accessing The Product over the internet are for the user. The current list of mobile internet browsers supported is as follows:
We may change this list from time to time, and this may require the user to update their existing operating system and/or web browser version.
1. Price per subscription.
We will provide to you such number of subscriptions to the Products as we agree with you in your order at a 12 month price (including VAT) as we agreed with you in your order. Thereafter the price will be on a per month basis (including VAT) if you continue with your subscription. Each subscription constitutes the grant by us to you on our Terms of Business of a limited, revocable permission for a single individual user to make personal, non-commercial use of the Products and the content provided within the Products (-Access"). This Access shall remain in effect until and unless cancelled by you in accordance with paragraph 11 of our Terms of Business or by us in accordance with paragraph 12 of our Terms of Business.
2. Minimum subscription of 12 months.
The minimum subscription to the Products is for 12 months from the date of acceptance by us of your order, and payment for the full 12 months shall be made in advance when you order.
3. Monthly subscription payments.
After the initial 12 month period, you may continue your subscription to Q by paying in advance on a monthly basis the subscription fee agreed with you in your order.
4. Price changes.
The price for your subscription will be fixed for the initial 12 month period but thereafter we may change your monthly subscription fee from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes will take effect at the start of the next month following the date of the price change. Subject to applicable law, you accept the new price by the user continuing to use the Products after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by cancelling your Q subscription to the Products prior to the change going into effect.
5. We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date when a monthly subscription payment is due, we will adjust the rate of VAT that you pay.
Each Q subscription can be activated by the user by following the registration process in our Welcome to Q user guide. You will receive this via email following your order. There is no cost of delivery of your unique Q access code to activate your subscription.
1. Each subscription lasts until cancelled.
Each subscription constitutes the grant by us to you on our Terms of Business of a limited, revocable permission for a single individual user to make personal, non-commercial use of the Products and the content provided within the Products (“Access”). This Access shall remain in effect until and unless cancelled by you in accordance with paragraph 11 of our Terms of Business or by us in accordance with paragraph 12 of our Terms of Business.
2. Minimum subscription of 12 months.
The minimum subscription to the Products is for 12 months from the date of acceptance by us of your order, and payment for the full 12 months shall be made in advance when you order.
3. Monthly subscription payments.
After the initial 12 month period, you may continue your subscription to Q by paying in advance on a monthly basis the subscription fee agreed with you in your order.
1. You can cancel a subscription because of something we have done or are going to do.
You can cancel a subscription if (a) we have told you about an upcoming change to our Terms of Business which you do not agree to, (b) we have told you about an upcoming change to the price payable for your subscription which you do not agree to, or (c) we have suspended the Products for longer than two weeks in the aggregate in any period of 12 months. In that case we will refund you within 14 days by the method you used for payment pro-rata for any unused period of your subscription. You may also be entitled to compensation.
2. You can cancel a subscription at any time at your discretion.
You can cancel your subscription to the Products at any time in your discretion without any reason by notifying Customer Services in writing. The cancellation will take effect the day after the last day of the current subscription month. If you cancel before the end of the initial 12 month period, we will not refund any subscription fees already paid to us.
3. We may end your subscription if you break our contract.
We may end your subscription at any time by writing to you if (a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due, or (b) if we determine that you have clearly, seriously or repeatedly breached our Terms of Business.
4. We may withdraw the Products at any time in our discretion.
We may write to you to let you know that we are going to stop providing the Products. We will let you know at least 14 days in advance of our stopping the supply of the Products and will refund any sums you have paid in advance for the Products which will not be provided.
Your right to change your mind.
You are buying a subscription to the Products from us online and so you have a legal right to change your mind. You have 14 days after the day we email you our confirmation of accepting your order, to complete the cancellation process. However, if the unique subscription access code has been entered and the Products downloading has begun before you action your right to cancel, you will lose this right to change your mind.
Telling us you have changed your mind.
By completing the cancellation process you are confirming that you would like to cancel your subscription.
What we will refund, how and when.
Once you have fulfilled the cancellation criteria set out in point 1 we will cancel and permanently disable your subscription code and we will refund to you the price you paid us for the Products when you ordered, by the method you used for payment. The refund will be made within 14 days of the date of receipt by us of your notice that you have changed your mind.